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Privacy Policy

Updated May 2018

Good Mood Food is part of Manchester Mind. Manchester Mind is a limited company registered in England (4738057) and a registered charity in England (1102058).

Within the context of this privacy policy, “Good Mood Food” is the project name for Manchester Mind’s catering business.

At Good Mood Food we believe that you have a right to privacy and we take defending that right seriously. The Good Mood Food ordering system is managed by Spoodfed on behalf of Good Mood Food. Spoonfed’s privacy policy can be found at www.getspoonfed.com/privacy-policy

This policy sets out how we treat the personally identifiable information that we ask you to share with us in order to make the site work, in order to fulfil your orders and in order to promote our products and services to you in the future.

We sometimes update this page, so it is worth checking back from time to time to ensure that you’re happy with any changes.

In addition, we will always comply with the Sale of Goods Act (1979), government regulations on Online and Distance Selling and the Consumer Contracts Regulations (2013).

What we collect

In order to make the Good Mood Food website work, we need to collect information about our customers. This section details what we collect and how we use it.

Spoonfed collects information about you that we need to process your order when you buy from us. This includes things like your name and address, so that we can send you your order; your email address, so that we can contact you about your order or any offers we may be running; and the items you’ve ordered, so that we can deliver them to you.

Spoonfed will also pass the information you provide to Good Mood Food (as part of Manchester Mind) who will hold your details and order information for analysis and financial reconciliation purposes, such as sending of invoices. All data held by Manchester Mind will be held in compliance with Manchester Mind’s privacy policy, which you can view at: www.manchestermind.org/privacy

From a legal compliance standpoint, Manchester Mind is the Data Controller, and Spoonfed is the Data Processor – each party has legal and contractual responsibilities to protect your data.

We also collect site usage information using the third-party Google Analytics service. You can opt out of this (see Third-party cookies or install Google Analytics Opt-out Browser Add-on).

We collect anonymized data about you in order to send marketing information to you using Google’s remarketing tools. You can opt out of this (see Third-party cookies or install Privacy Badger or Ghostery).

We never store your payment data. We take payments using secure payment processor Paypal, which is PCI Compliant (PayPal - privacy policy). Invoices are generated via Spoonfed (Spoonfed – privacy policy).

Cookies

A cookie is a small file which we save to your computer; cookies are used by more reputable online market places. They allow web applications to respond to you in a more personalized manner and mean that you can do important things like adding things to your basket or logging in and out of your Spoonfed account.

For a list of cookies we set see the section below, ‘List of cookies we use’.

How your browser deals with cookies will depend on your settings; if cookies are turned off then the Amnesty Shop should not be able to make the personalized suggestions on products you might buy and will not work as expected! If you block cookies, you will need to make a note of the items you wish to purchase and phone your order through.

Cookies we use

PHPSESSID - this is used to identify you to the site between page loads. We do this to help to verify that a real person is browsing the site rather than a robot. This is useful to ensure the security of web forms.

Google Analytics - This is a service used both by us and PagePlay as our website providers to monitor traffic levels on the site and its pages. Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

Security

Good Mood Food (as part of Manchester Mind) is committed to ensuring that your information is secure. We take looking after your information very seriously. We’ve implemented appropriate physical, technical and organisational measures to protect the personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction and loss.

Unfortunately, the transmission of information using the internet is not completely secure. Although we do our best to protect your personal information sent to us this way, we cannot guarantee the security of data transmitted to our site.

Links to other websites

Good Mood Food has links to other websites. We do not control the websites that we link to, so we cannot be responsible for what you find there or how those sites deal with your privacy. You should exercise caution and look at the privacy statement of the website in question.

Controlling your personal data

You may choose to restrict the collection or use of your personal information in the following ways:

You can opt out of communications from Good Mood Food at any time by emailing us at goodmoodfood@manchestermind.org or calling on 0161 478 98 77.

You can use an appropriate tool like uBlock or Ghostery to opt out of third-party tracking, ads and cookies.

We will not sell, swap, distribute or lease your personal information to third parties unless we are required by law to do so.

Whenever possible we will make you aware of any lawful requests for your personal information that we have received, so that you are able to defend your privacy in court.

Under the General Data Protection Regulation, you have the right to request and be sent:

- confirmation that your data is being processed;
- access to your personal data; and
- other supplementary information that we hold about you.

You can make a request for a copy of the information by emailing goodmoodfood@manchestermind.org or by post to the following address:

Good Mood Food
Zion Community Resource Centre
339 Stretford Road
Hulme
Manchester
M15 4ZY

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at goodmoodfood@manchestermind.org .We will promptly correct any information found to be incorrect.